Everyone learns differently – whether you’re trying to master the art of cooking or learning how to fix a car –you need access to a variety of training vehicles to assist you in learning what you need at your own speed. The same is true at MLSListings when learning how to use our software tools. Our training professionals use a variety of training techniques—online video tutorials, classroom, learning, seminars, flash videos case studies, podcasts, demonstrations and users guide—to train subscribers individually or in group settings.

“Learning curves vary and it’s our role to help agents and brokers understand how to use our product tools effectively in their business,” said Mark Messimer, Manager of Outreach Services. “Customer training needs change constantly and our offerings need to reflect this. This is our greatest challenge within the team—finding creative ways to enhance the training experience.”

Messimer highlights the creation of a new user group for MAC users to illustrate how a little creativity can open new doors for “on demand” customer training through social media tools like Facebook.  “Through a blended training approach using multiple technologies, we’re offering more flexibility and convenience to our subscribers at no additional cost,” he adds.  “Combined with our team visits to brokerages, associations and tour meetings, we’re able to provide direct 1:1 interaction using a variety of training delivery modes.”

The formula appears to be working.  During 2009, more than 5,400 individuals have participated in over 400 training classes and our online videos have generated more than 14,000 page views. These individuals—from novice to experienced—have received product training for Matrix, Professional Edition-CA Edition, Realist, Listing Management and HomeWorks. Some are learning about these products for the first time while others return regularly to “brush up” on new system enhancements or upgrades.

Not only is this information helpful but it is FREE to subscribers as a member benefit. For more information about our training services and calendar of events, please visit the Training Page within Professional Edition at https://pro.mlslistings.com/info/training/training.html.